Privacy Policy

Who we are

ShipCars UK is a trading name of NLX Logistics Ltd, a company registered in England and Wales under company number 17331791, with its registered office at Unit 62A, Thames Industrial Park, Princess Margaret Road, East Tilbury, RM18 8RH. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, NLX Logistics Ltd is the data controller in respect of the personal data described in this policy.

This policy explains what personal information we collect when you request a quotation, make a booking, contact our export desk or simply browse this website; why we collect it; how long we keep it; who we share it with; and the rights available to you. It applies to every service we provide, including car shipping, container shipping, air freight, road freight, warehousing, customs clearance and international removals.

If you have any question about this policy, or wish to exercise any right described in it, contact us by email at info@shipcarsuk.co.uk, by telephone on 020 7960 2653, or by post at the registered office address above marked for the attention of the Data Protection Contact.

The personal data we collect

When you complete a quotation or booking form we collect your name, telephone number, email address, collection address, destination address and details of the goods, vehicle or container you wish to move. Where you engage us to act as your customs agent we additionally collect information necessary to complete a customs declaration, which may include your EORI number, VAT registration number, passport or photographic identification, vehicle registration documents such as the V5C, purchase invoices, and the name and contact details of your consignee.

Where we arrange marine cargo insurance on your behalf we collect the declared value of the goods and a description sufficient for the underwriter to accept the risk. Where you make a payment we collect billing details; card payments are processed by a regulated payment provider and we do not store full card numbers on our systems.

When you browse the website we collect limited technical information automatically, including your IP address, browser type and version, device type, the pages you visited and the approximate time of each visit. This information is used for security, fraud prevention and to understand which pages are useful. Further detail is set out in our Cookies policy.

We do not seek special category data. Occasionally an international removal or a customs formality requires information which could reveal such data, for example a residence permit or a visa. Where that happens we process it only to the extent strictly necessary to perform the contract or to comply with a legal obligation, and we delete it as soon as the purpose is exhausted.

Why we process your data and our lawful basis

We process personal data to prepare quotations, to perform the contract of carriage or forwarding you have entered into with us, to arrange collection and delivery, to lodge export and import declarations with HM Revenue & Customs and equivalent overseas authorities, to arrange insurance where instructed, to invoice and collect payment, and to handle claims and enquiries. The lawful basis for the majority of this activity is performance of a contract, or taking steps at your request prior to entering into a contract.

Certain processing is required by law. Customs, export control, sanctions screening, anti-money-laundering and dangerous goods obligations all require us to hold and in some cases disclose information about the parties to a shipment. Here the lawful basis is compliance with a legal obligation.

Where we send occasional service updates, rate notices or shipping schedule announcements to existing customers we rely on our legitimate interests in promoting our own similar services, and every message carries an unsubscribe link. Where we market to a person who is not an existing customer we rely on consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

Who we share your data with

International freight cannot be performed by one company alone. To move your cargo we share the information necessary to complete the job with shipping lines and airlines, port and airport terminals, groupage and consolidation partners, UK and overseas hauliers, destination agents and customs brokers, warehouse operators, and insurance underwriters and their surveyors.

We also share data with HM Revenue & Customs, Border Force, the DVLA when a vehicle is exported, and the customs and quarantine authorities of the destination country. We may share information with our professional advisers, auditors and debt recovery agents where necessary, and with law enforcement where we are legally required to do so.

We never sell personal data, and we do not share it with third parties for their own marketing purposes.

International transfers

Because our service is by definition cross-border, personal data relating to a shipment will normally be transferred to the destination country so that the consignment can be cleared and delivered. Some of those countries are not the subject of a UK adequacy decision. Where that is the case we rely on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or on the derogation permitting transfers necessary for the performance of a contract concluded in the interest of the data subject.

How long we keep your data

Customs and export records are retained for a minimum of six years from the end of the relevant accounting period, as required by HM Revenue & Customs. Accounting and invoicing records are retained for six years for the same reason. Contracts of carriage, bills of lading and air waybills are retained for six years from completion of the shipment in order to defend potential claims within the applicable limitation periods.

Quotations which do not proceed to a booking are deleted within twenty-four months. Website enquiry messages are deleted within twenty-four months of the last correspondence. Marketing contact records are retained until you unsubscribe, and a minimal suppression record is then kept indefinitely so that we do not contact you again by mistake. CCTV footage from our Tilbury facility is retained for thirty-one days unless required for an investigation.

Your rights

You have the right to be informed about our use of your data, to request a copy of it, to have inaccurate data corrected, to request erasure where we no longer have a lawful reason to hold it, to restrict processing while a dispute is resolved, to object to processing based on legitimate interests, and to receive certain data in a portable format. Where processing is based on consent you may withdraw that consent at any time.

These rights are not absolute. In particular we cannot delete records we are legally required to retain for customs and accounting purposes. We respond to all valid requests within one calendar month, and we will tell you if we need to extend that period because a request is complex.

If you are unhappy with how we have handled your data you may complain to the Information Commissioner’s Office at ico.org.uk or by telephone on 0303 123 1113. We would ask that you raise the matter with us first so that we have the opportunity to put it right.

Security and changes to this policy

We maintain technical and organisational measures appropriate to the risk, including access controls, encrypted transmission of data submitted through this website, restricted physical access to our premises, staff confidentiality obligations and periodic review of the third parties we work with. No system can be guaranteed absolutely secure, and information you send to us by ordinary email travels over the public internet at your own risk.

We review this policy periodically and will publish any revised version on this page. Material changes affecting existing customers will be notified by email where we hold a valid address. This version takes effect from the date it appears on this page.